5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the support that property managers want, but also often do not due to a lack of continuing excellent control procedures.
Safety guard companies are unlike any seller a property supervisor usually hires. If you employ a painter, then you are able to see whether they do their tasks by looking at the walls. However, when you employ a security guard company, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your defenses. In the majority of instances they likely are, but it is crucial to employ a system of verification and quality control to make sure that issues associated with the deficiency of performing these tasks don’t start to happen.
In this guide we’ll discuss five (5) easy steps to enhancing your security guard service and achieving what you picture as your perfect building site security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is among these states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security company and inquire does it seem adequate.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another excellent way to screen if the protector is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This first dialogue will tell you a lot about what to expect from that guard and it gives you a chance to request a different guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces every guard to the company itself, in many circumstances the guard’s orientation to his assigned property is not as complete. We predict the orientation to the assigned property”Website Specific Training”. Learn What your site specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security firm double bank? (Double banks is the process of experiencing a veteran guard working at the exact same time as the new guard.)
• How thoroughly are your article requests clarified?
Determine the answer to every one of the questions and be sure they match what you believe is sufficient. You should even think about sitting in on your security guard business’s orientation and your site special training to get an understanding of what goes on preparing a guard to work at your property.
Protect supervision is among the main factors of very good security guard support. When security companies provide poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their duties. When the guards aren’t being supervised, they start to feel their work is not significant and they start to find themselves as not as a part of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field manager spot checks, the two methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems
If your guards are required to make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re in your property. These monitoring systems allow the security guard company to track the time and log the action of these guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an updated version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the security guard company provides a way of earning sure each guard is safe and alert. Using guards check-in frequently with the security guard company, at least each 30 minutes, guards believe their safety is important and being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are always good ways of finding out just what is happening with your security while you aren’t there. Through these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to make sure they know their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be confident the consultant is not really a security guard company. If so, your audit is sure to develop issues with your existing security guard company.